Terms & agreements
Terms of Service
Last updated 7 July 2026
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1Agreement & who we are
These Terms of Service (“Terms”) are a binding agreement between you and R.O.I Group Pty Ltd (ABN 49 638 068 667), trading as iKoach (“iKoach”, “we”, “us”), covering your access to and use of the iKoach platform, websites, booking pages, and related services (the “Services”).
By creating an account, booking a call, making a purchase, or otherwise using the Services, you agree to these Terms and to the policies they reference, including our Privacy Policy, Acceptable Use Policy, SMS Terms, and Anti-Spam Policy. If you do not agree, do not use the Services.
2Definitions
- Coach — a person or business that uses iKoach to offer, sell, schedule, or deliver coaching, courses, communities, or related services.
- Client — a person who interacts with a Coach through the Services, including booking calls, joining programs, or purchasing offers.
- Content — anything uploaded to or created on the Services, including pages, text, images, video, recordings, courses, and messages.
- Offer — any product, program, or service a Coach sells or provides through the Services.
3Eligibility & accounts
You must be at least 18 years old and able to form a binding contract to create an iKoach account. You are responsible for the accuracy of the information you provide, for keeping your login credentials secure, and for all activity that occurs under your account. Notify us immediately at support@ikoach.com if you suspect unauthorised access.
4Subscriptions & billing
Coach access to the platform is provided on a paid subscription basis, generally billed on a recurring cycle (for example, monthly). The current price, billing interval, and any inclusions are presented when you subscribe.
- Subscriptions renew automatically at the end of each billing period until cancelled.
- You can cancel at any time; cancellation takes effect at the end of the current billing period, and you keep access until then.
- We may change subscription pricing with reasonable advance notice. Changes apply from your next billing period.
- Prices may be exclusive of taxes (such as GST) unless stated otherwise; where applicable, tax is added at checkout.
- Payments are processed by third-party payment providers. We do not store full card numbers.
5Refunds
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law or other applicable law that cannot lawfully be excluded. Where services fail to meet a consumer guarantee, you remain entitled to the remedies the law provides.
6Coaches are independent providers
iKoach is software. Coaches are independent businesses and are not employees, agents, or partners of iKoach. We do not supervise, direct, endorse, or guarantee any Coach, their qualifications, their Content, or their results.
- The coaching relationship — including advice given, program delivery, session quality, and outcomes — is solely between the Coach and the Client.
- Any contract for an Offer is formed between the Coach and the Client. iKoach is not a party to it.
- Disputes about an Offer, its delivery, or its results should be raised with the Coach directly.
- Nothing on the Services is financial, legal, medical, or other professional advice from iKoach. See our Income Disclaimer.
7Purchases from Coaches
Coaches set their own prices, payment plans, delivery terms, and (if any) refund terms for their Offers. Those terms are presented by the Coach at the point of purchase. Unless the Coach clearly states otherwise, purchases from Coaches are non-refundable (see section 5). Payment plans and subscriptions to Coach Offers renew or fall due as described at checkout, and missed payments may result in loss of access to the Offer.
8Your Content & licence
You keep ownership of the Content you create or upload. You grant iKoach a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit, and display your Content solely as needed to operate, provide, secure, and improve the Services. You are responsible for your Content and must have all rights needed to use it. We may remove Content that violates these Terms or our Acceptable Use Policy.
9Acceptable use & messaging
Your use of the Services must comply with our Acceptable Use Policy. If you send email or SMS through the Services, you must also comply with our Anti-Spam Policy and SMS Terms, including obtaining proper consent from recipients and honouring opt-outs. You are responsible for your compliance with the Spam Act 2003 (Cth) and, where you message people overseas, with equivalent foreign laws.
10AI features
Some parts of the Services include AI-assisted features (for example, AI chat or content assistance). AI outputs are generated automatically, may be inaccurate or incomplete, and are not professional advice. You are responsible for reviewing AI outputs before relying on or publishing them. Inputs you submit to AI features may be processed by our third-party AI providers to deliver the feature. Do not submit sensitive personal information to AI features.
11Third-party services
The Services rely on third-party providers — including payment processing, video calls and recording, email delivery, SMS delivery, hosting, and AI. Their availability may affect the Services, and their terms may apply to the relevant features. We are not responsible for third-party services we do not control.
12iKoach intellectual property
The Services — including the platform software, design, and iKoach branding — are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, revocable, non-transferable right to use the Services while these Terms apply. You must not copy, resell, reverse-engineer, or create derivative works of the Services except as the law expressly permits. See also our Copyright & IP Policy.
13Suspension & termination
You may stop using the Services or cancel your subscription at any time. We may suspend or terminate access (with or without notice, depending on severity) if you materially breach these Terms or our policies, create risk or legal exposure for us or other users, or fail to pay fees when due. On termination, your right to use the Services ends; clauses that by their nature should survive (including ownership, disclaimers, liability limits, and governing law) survive. We will provide reasonable opportunity to export your data where practicable.
14Disclaimers
To the extent permitted by law, the Services are provided “as is” and “as available”. We do not warrant that the Services will be uninterrupted, error-free, or secure, that defects will be corrected, or that messages (including email and SMS) will always be delivered. We make no warranty about any Coach, Client, Offer, or outcome.
15Liability & indemnity
Nothing in these Terms excludes rights under the Australian Consumer Law that cannot be excluded. Where our liability can lawfully be limited, it is limited (at our option) to resupplying the Services or paying the cost of resupply. To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss, loss of profit, revenue, data, or goodwill.
You indemnify us against claims, losses, and expenses arising from your Content, your Offers, your messaging, or your breach of these Terms or applicable law, except to the extent we caused the loss.
16General
- Governing law — these Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts.
- Changes — we may update these Terms from time to time; material changes will be notified reasonably in advance where practicable. Continued use after changes take effect is acceptance.
- Assignment — you may not assign these Terms without our consent; we may assign them as part of a corporate restructure or sale.
- Severability — if a clause is unenforceable, the rest remain in force.
- Entire agreement — these Terms and the referenced policies are the entire agreement about the Services.
17Contact
R.O.I Group Pty Ltd (trading as iKoach)
New South Wales, Australia
Email: support@ikoach.com