Terms & agreements
SMS Terms
Last updated 7 July 2026
On this page
1Overview
These SMS Terms govern text messages sent through the iKoach platform, operated by R.O.I Group Pty Ltd (ABN 49 638 068 667), trading as iKoach. They apply alongside our Terms of Service and Privacy Policy. By opting in to receive text messages, you agree to these SMS Terms.
2The program
iKoach sends transactional appointment messages relating to calls booked through the platform:
- A booking confirmation when you book a call and opt in to SMS.
- Appointment reminders in the lead-up to your call (typically 24 hours, 6 hours, and 1 hour before).
Messages are generated from a fixed system template and are not used for marketing, promotions, or advertising.
3Consent & opt-in
You opt in by entering your mobile number on a booking form and ticking the consent checkbox: “I agree to receive automated SMS booking reminders. Msg & data rates may apply. Reply STOP to cancel.” We record the date and time of your consent.
Consent to receive text messages is not a condition of booking or purchasing anything — the mobile field is optional, and you can book without it.
4Message frequency
Message frequency varies with your bookings. A typical booking generates up to four messages (one confirmation and up to three reminders). If you book multiple calls, you will receive messages for each.
5Message & data rates
iKoach does not charge you to receive messages, but message and data rates may apply under your mobile plan. Check with your carrier for details.
6Opting out
Reply STOP to any message to opt out. Where your country’s messages are sent from a one-way sender that cannot receive replies, you can opt out at any time by emailing support@ikoach.com or asking your coach — we will suppress your number. Once you opt out, we will not text you again unless you opt back in.
7Help
Reply HELP to any two-way message, or contact support@ikoach.com for assistance at any time.
8Carriers & availability
Messages are delivered via major mobile carriers in supported countries. Depending on your country, messages may come from the branded sender “iKoach” or from a standard phone number. Carriers are not liable for delayed or undelivered messages. Delivery is subject to carrier network availability and coverage.
9Privacy
Our handling of your personal information is described in the Privacy Policy.
10Your responsibilities
- Provide a mobile number you own and keep it current.
- Tell us (or opt out) if you give up your number, so the next owner does not receive your reminders.
- Only opt in numbers you are authorised to use.
11Changes
We may update these SMS Terms from time to time. Material changes will be posted on this page with an updated date. Continued participation after changes take effect is acceptance.
12Contact
R.O.I Group Pty Ltd (trading as iKoach)
New South Wales, Australia
Email: support@ikoach.com