Terms of Service

Last updated: September 2026

Please read these Terms carefully. By accessing or using our coaching services, you agree to be legally bound by the terms below. If you do not agree, please do not use our services.

1. Agreement to Terms

By accessing or using any services provided, you confirm that you are at least 18 years of age and agree to be legally bound by these Terms of Service ("Terms"), our Privacy Policy, and any related agreements. These Terms form a legally binding agreement between you ("Client") and the coaching business ("Coach"). If you do not agree to these Terms, please do not use our services.

2. Services

We provide personal and professional coaching services, including one-on-one coaching sessions, group programmes, digital resources, and related support. The specific scope, duration, format, and fees of each engagement will be outlined in a separate offer or agreement prior to commencement. Coaching is a collaborative partnership and results depend on the commitment and effort of the client.

3. Eligibility

You must be at least 18 years of age to access our services. By agreeing to these Terms, you represent that you have the legal capacity to enter into this agreement and that all information you provide is accurate, current, and complete.

4. Payment Terms

Payment for services is due in accordance with the pricing and schedule outlined in your programme agreement. By providing payment details, you authorise us to charge the agreed amounts per the selected schedule. All prices are in the currency stated at the time of purchase. All sales are final unless a specific refund policy is stated in writing in your programme agreement. In the event of an approved refund, any payment processing fees may be deducted from the amount returned.

5. Client Responsibilities

To make the most of the coaching relationship, you agree to: attend all scheduled sessions on time or provide reasonable notice of cancellation; engage honestly and openly in the coaching process; complete agreed exercises and actions between sessions; provide accurate information about your goals and circumstances; and maintain the confidentiality of any proprietary materials or information shared with you.

6. Coaching Disclaimer

Coaching is not therapy, counselling, medical advice, or legal advice. The Coach does not diagnose, treat, or prescribe for any mental, emotional, or physical condition. If you are experiencing a mental health crisis or require medical or legal assistance, please seek a qualified professional. Individual outcomes from coaching will vary based on effort, commitment, personal circumstances, and other factors outside our control.

7. Intellectual Property

All materials, frameworks, resources, session recordings, worksheets, and proprietary methodologies shared during the coaching relationship are the exclusive intellectual property of the Coach. You are granted a personal, non-transferable licence to use these materials for your own development only. You may not reproduce, distribute, sell, publish, or create derivative works from any coaching materials without prior written consent from the Coach.

8. Confidentiality

The Coach will maintain the confidentiality of all personal information shared during the coaching relationship, except where required or permitted by law. In return, you agree to keep confidential any proprietary systems, processes, business strategies, or intellectual property disclosed to you by the Coach during the engagement.

9. Privacy & Communications

By engaging with our services and website, you consent to receiving communications related to your programme and to the use of tracking technologies — such as cookies and analytics tools — as described in our Privacy Policy. You may opt out of marketing communications at any time by contacting us directly or using the unsubscribe link in any email we send.

SMS communications: where you provide your mobile number (for example when applying or booking a call), you consent to receive automated SMS text messages related to your bookings and programme, such as appointment confirmations and reminders. Message and data rates may apply based on your carrier plan. You can opt out of SMS messages at any time by replying STOP to any message, or by contacting us directly.

10. Limitation of Liability

To the fullest extent permitted by applicable law, the Coach's total liability for any claim arising from these Terms or the services provided shall not exceed the total amount paid by you in the three (3) months preceding the claim. The Coach is not liable for any indirect, incidental, consequential, or punitive damages — including loss of profits, data, or business opportunities — even if advised of the possibility of such damages.

11. Disclaimer of Warranties

Services are provided "as is" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose. We do not warrant that services will be uninterrupted or error-free, or that any specific result will be achieved.

12. Termination

Either party may terminate the coaching relationship with reasonable written notice. Any fees paid for services not yet rendered may be refunded at the Coach's discretion, in accordance with the programme agreement. The Coach reserves the right to terminate services immediately and without refund if a client engages in abusive, harassing, threatening, or otherwise inappropriate behaviour.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which the Coach operates. Any disputes arising from these Terms shall be resolved exclusively in the courts of that jurisdiction. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Material changes will be reflected by updating the date at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.

15. Contact Information

If you have any questions about these Terms, please email jimjimrichardson555@gmail.com.