Privacy Policy
Last updated: September 2026
Your privacy matters to us. This Policy explains what information we collect, how we use it, and the choices you have. By using our services, you agree to the practices described below.
1. Who We Are
This Privacy Policy applies to the coaching services and website operated by Mark Powers ("we", "us", or "our"). We are committed to protecting your personal information and handling it with transparency and care.
2. Information We Collect
We collect information you provide directly to us, including when you submit an application, book a call, make a purchase, or contact us. This may include your name, email address, phone number, location, and any other details you choose to share. We also collect information automatically when you visit our website, such as your IP address, browser type, pages visited, and time spent on the site.
3. How We Use Your Information
We use the information we collect to: process your application and determine whether our services are a good fit; schedule and conduct coaching sessions; process payments and manage your account; communicate with you about your programme, including sending relevant updates and resources; improve our website and services; and comply with our legal obligations.
4. Legal Basis for Processing
Where applicable (including under GDPR), we process your personal data on the following legal bases: performance of a contract (to deliver the coaching services you have engaged us for); your consent (for marketing communications, which you may withdraw at any time); legitimate interests (to improve our services and protect our business); and compliance with a legal obligation.
5. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to analyse traffic, remember your preferences, and measure the effectiveness of our marketing. This may include third-party tools such as Google Analytics and the Facebook Pixel. You can control cookies through your browser settings at any time. By continuing to use our website, you consent to our use of cookies as described in this Policy.
6. Marketing Communications
If you opt in to receive marketing communications from us, we may contact you with relevant information, updates, and offers. You can unsubscribe at any time by clicking the link in any email we send or by contacting us directly. Withdrawing consent will not affect the lawfulness of any processing carried out before your withdrawal.
7. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business — such as payment processors, email platforms, and scheduling tools — under strict confidentiality agreements. We may also disclose your information where required by law or to protect the rights and safety of ourselves or others.
8. Third-Party Services
Our website may contain links to third-party websites or use third-party integrations (such as Stripe for payments or Zoom for video calls). These services have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party services you use through our platform.
9. Data Retention
We retain your personal information for as long as necessary to provide our services and meet our legal obligations. When your information is no longer required, we will securely delete or anonymise it. You may request deletion of your data at any time — see Your Rights below.
10. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11. Your Rights
Depending on your location, you may have the right to: access the personal information we hold about you; request correction of inaccurate or incomplete data; request deletion of your personal data; object to or restrict how we process your data; withdraw consent for marketing at any time; and lodge a complaint with your local data protection authority. To exercise any of these rights, please contact us using the details in section 13.
12. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with their information, please contact us and we will delete it promptly.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of our services after any changes constitutes your acceptance of the updated Policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at jimjimrichardson555@gmail.com.